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New Return Policy

How can I return a product?

Get member pricing and discounts on a wide variety of ADA products, CE Online courses and more.

Return eligible merchandise to:
PBD, Inc.
c/o American Dental Association
905 Carlow Dr.
Unit B
Bolingbrook, IL 60490

Personalized items and opened CD-ROMs are non-refundable. If your personalized items include any incorrect information, please contact our Member Service Advisors.

Contact our Member Service Advisors at 800.947.4746 weekdays, 7 a.m. to 6 p.m. CT, if you have any questions.

How do I report a missing or damaged item?

If an item arrives to you damaged, please contact our Member Services Advisors immediately. Our Member Service Advisors can also assist you with any missing or damaged items.

Contact our Member Service Advisors at 800.947.4746 weekdays, 7 a.m. to 6 p.m. CT.